Overview
CriteriaIQ and CriteriaIQ RCM are software-as-a-service (SaaS) platforms offered by Cavan Ventures LLC, billed on a monthly or annual subscription basis. By subscribing to either platform, you agree to the terms of this policy.
CriteriaIQ is a clinical criteria analysis tool. It does not grant, issue, approve, or guarantee insurance coverage decisions of any kind. Subscription fees are for access to the software platform only.
Monthly Subscriptions
Monthly subscriptions may be cancelled at any time through your account settings or by contacting our support team.
No refunds or credits are issued for partial months. Upon cancellation, your access will remain active through the end of the current billing period, after which your account will be downgraded or deactivated.
Annual Subscriptions
Annual subscriptions may be cancelled at any time.
- Cancellations made within 14 days of the initial purchase date are eligible for a full refund, provided the account has not exceeded 100 API calls or generated more than 5 clinical criteria analysis records during that period.
- Cancellations made after 14 days are not eligible for a refund. Access will remain active through the end of the annual billing period.
- Annual renewals are non-refundable once processed. You will receive an email reminder 7 days before your renewal date.
Free Trials
When a free trial is offered, no payment is collected during the trial period. At the end of the trial, your selected plan will automatically activate and billing will begin. You may cancel at any time before the trial ends with no charge.
Billing Errors
If you believe you have been charged in error, contact us within 30 days of the charge at billing@criteriaiq.com. Verified billing errors will be corrected and refunded promptly, regardless of the standard refund terms above.
Exceptions
Refunds outside the standard terms above may be considered at Cavan Ventures LLC's sole discretion in the following circumstances:
- Documented service outages exceeding 72 consecutive hours caused solely by Cavan Ventures LLC
- Duplicate charges resulting from a system error
- Charges processed after a confirmed cancellation
How to Cancel
You may cancel your subscription at any time by:
- Logging into your account and navigating to Settings → Billing
- Emailing support@criteriaiq.com with your account email and cancellation request
Cancellations are processed within 1 business day. You will receive a confirmation email upon cancellation.
No Chargebacks Policy
We ask that you contact us before initiating a chargeback with your payment provider. Chargebacks filed without first contacting our support team may result in immediate account suspension pending resolution. We are committed to resolving all billing disputes fairly and promptly.
Changes to This Policy
Cavan Ventures LLC reserves the right to modify this policy at any time. Subscribers will be notified of material changes via email at least 14 days before the change takes effect.
Contact
For billing questions, refund requests, or cancellations: